revolutionized call center deployment
Contivio is the world’s most advanced contact center in the cloud…if you have a browser and a broadband connection you have a fully integrated virtual contact center! Predictive dialing, autodialing, queues, workforce management, CRM and ERP integration…Contivio has the advanced functionality of million dollar systems and is uniquely delivered as a toolbar inside your browser or CRM and can be seamlessly integrated with any VoIP solution.
Contivio features include multi-channel inbound and outbound contact voice, email, fax, SMS, voicemail and webchat. In addition, Contivio.com has almost every contact center feature ever desired such as automatic outbound dialer, user driven interactive voice response, VXML based speech recognition, contact center real-time performance monitoring, user configurable instant reporting, routing integrated workforce management, powerful yet very simple to use routing engine and our patented zero software integration CRM screen pop Angels and much more. Contivio applications are all web based, can be used in any distributed environment, flexible and very easy to use. Contivio is the most modern contact center technology placing it in a class of its own.
Why You Should Consider Levementum
When it comes to Call Centers for Customer Care or Sales, Levementum’s expertise is best explained simply: Levementum’s first customer (2006) was a Call center. Levementum’s biggest customer (2010) is a Call Center. Levementum’s single largest market (almost 20% of its revenue) comes from Call Center customers.
No other consulting organization understands the fast-paced, dynamic, complex and quantitative driven world of the call center, better than Levementum. Levementum uses Contivio as its key enabler for call centers because it works with all VoIP providers, integrates seamlessly with CRM solutions, and enables all the key business transformational efforts that Call Centers need.