Support You Can Count On
One constant with eCommerce deployments is that success always breeds demand for more change. You want to add new features, enable new products and services, support new customer tiers or classifications, update your theme, or have questions answered about how to best tackle a new objective. There is always one more thing you want to do. For those merchants who have an established production Magento store front, Levementum has an annual ongoing support option for you.
To help Magento merchants get the most value from their Magento store fronts, Levementum created its Annual Development Support Program. Unlike most support programs where you log a ticket and wait days for an answer that says your question is a customization, Levementum’s support program is about helping you implement ongoing change. Not only will we answer your question, but we’ll assign developers to execute your change requests with established service level agreements.
How Does it Work?
For those new to the Development Support Program, Levementum will first perform an audit of your existing site to identify any changes that were not made in an upgrade safe way. We’ll let you know about any items we identified that are not compatible with the current version of Magento and if those items can be supported as is, and if not, what we can do to make them compatible.
Once the audit process is completed, we’ll provide you with a direct account manager as well as a web portal to begin logging your service requests. Our Magento Certified Development Team will execute your requests so that you have a steady stream of improvements and enhancements to your eCommerce store front, allowing you to grow in a predictable, managed, and fixed price manner.
How Much Can I Do?
Levementum has Magento Development Support Programs for customers of all size and volume needs. Whether you need updates made once every week or two, or need items done every few days, we have a price certain plan that can match your expected demand.
Our service level agreements will ensure that we are working on your next change or consulting request within a fixed period of time so that you have confidence that your goals are being met in a predictable time frame.
For additional information on Levementum’s Magento Development Support Program contact us at 480-320-2500 or complete the Contact Us form and a member of our Magento Certified Development Team will be in touch with you shortly.