smarter informed decisions
xRM…”Relationship Management” applies to every dimension of our demand chain. Customer RM, Vendor RM, Partner RM, “Internal” RM, Operations RM, all of these reflect the fact that our business ecosystems are getting more and more complicated each day. Technology and the Internet changed it for all of us. All of the sudden, the ease of communication brought by pervasive networks allowed everyone to communicate! First it was fun, then it got confusing, and today, without a good sense of all the players in your demand and supply chains…and a reasonable understanding of how they all communicate and make decisions…we leave a lot of opportunity on the table.
Manage Innovation and Accelerate Growth
Tom Siebel fired the shot heard round the IT world. CRM, Customer Relationship Management, emerged as the first class of enterprise applications designed to help make sense of the complex set of people, organizations and relationships, and the business interactions between them. Levementum’s (and other) CRM leaders immediately saw that the concepts in Customer RM solutions could be applied to Vendors, to Partners, to Internal players…and in most case, an optimized solution for managing interactions to drive profit, would involve more than one RM dimension.
Levementum applies this key premise, that Relationship Management is often more than just about the Customer, in every project. Levementum’s key in unearthing the complex set of relationships that impact your Revenue and Profit, is its regimented “Discovery Session” methodology. This is a rapid fire, boot camp style, combination workshop/interrogation. The goal – unearth all the critical relationships, and some of the secondary ones. Examine the interactions between the different players in your business world to see which ones have the most impact on your Business Mission.
Technology comes next, and Levementum will be your trusted partner in this endeavor. Levementum has hundreds of xRM implementations under its belt, and has the technology know how, and the correct level of empathy to ensure the adoption of your change program. Talk to us. Let us listen to you!