cloud-based contact center and telephony solution
Contivio.com is the leading contact center and telephony solution for SMEs and enterprises alike. Sugar Professional is an award winning CRM solution (SaaS and on-premise) that has the functional breadth to cater for any organizations growing needs. Levementum has harnessed and integrated the two, with amazing results: the SugarCRM Contact Center – powered by Contivio. This is the ultimate in call center enterprise technology… a multi-channel inbound and outbound end to end contact center solution. A solution that integrates with almost every VoIP telephony infrastructure on the market…be it Avaya, Cisco, Asterisk, etc.
The combination of SugarCRM and Contivio creates one of the most cost-effective and powerful cloud-based contact center solutions available today.
- Chuck Coulson, Vice President of Business Development, SugarCRM
For your call/contact center operation, be it a customer support or sales driven program, SugarCRM Contact Center – powered by Contivio allows you to connect to the customer, via whatever channel they choose (voice, email, SMS, fax, voicemail and web chat) with the appropriate person inside the organization in the most efficient manner.
Our patented integration and automation Angels ensure we present the right information to agents before they answer the call as well as screen-popping specific records on any criteria…whether based on standard or custom fields in SugarCRM. Additionally, the system screen-pops standard Sugar CRM screens as well as those built in Sugar Studio or Module Builder…it even populates SugarCRM dynamically from third party systems and can dynamically reroute callers during the IVR process to other agents based on SugarCRM data.
SugarCRM Contact Center powered by Contivio.com features include automatic outbound predictive and preview dialing, user driven interactive voice response, VXML based speech recognition, contact center real-time performance monitoring, user configurable instant reporting, integrated workforce management, a powerful yet very simple to use routing engine and our patented zero software integration CRM screen pop “Angels” …and much more.