We are seeing the erosion of Salesforce.com’s “first mover advantage” in the world of SaaS, as players like SugarCRM are delivering higher value than Salesforce.com in specific dimensions.
Lauren Carlson of Software Advice, makes a compelling case to this effect in her article “Salesforce Alternatives | 5 Cloud CRM Systems to Consider“.
Carlson writes a great article that presents SugarCRM, Oracle CRM On-Demand, NetSuite, Microsoft Dynamics and Sage Saleslogix, as viable, and in some cases, superior options to Salesforce.
I found her thoughts on SugarCRM to be very interesting: a focus not only on price, but on flexibility: “SugarCRM allows for a more personalized customer experience,” cites Carlson, “There are multiple dashboards that can be customized based on your role or what metrics you need to track.”….CLICK HERE TO READ THE FULL ARTICLE
