Levementum recently launched the first in a series of monthly content-driven Twitter chats, #LEVTalk.  These events will evaluate topics and trends emerging within the CRM and eCommerce worlds. Our objective is to provide valuable, evidence-based strategies of leveraging cloud technology that will drive adoption, streamline your business practices, and make you more successful and effective with the tools you already have. Whether you are using CRM or eCommerce, still exploring your options, or have yet to join the cloud, these live chats will provide meaningful information for you and your business.

The first #LEVTalk, brought Levementum experts to the computers to led a Q&A on “5 CRM Call Center Musts.” Here are a few questions that were answered:

1. What is telephony and why does it matter in CRM?
2. What type of information can I pull into my CRM and how will it improve my interaction with customers?
3. Is there a tipping point where it makes sense to integrate CRM into my back office?
4. What kind of things can the data in my CRM tell me that I don’t already know?

If you were unable to make it to the live event, you can check out the #LEVTalk archive  to read what you missed.

Thank you to all that participated in our first #LEVTalk session.  Jason Eggers (@eggsurplus), our top contributor, will be presented with a Starbuck’s gift card as a token of our appreciation.

We look forward to connecting with you at the next chat on Wednesday, July 10th at 1pm PDT to discuss “What’s New in SugarCRM 7.” The virtual chat is held on Twitter by searching for #LEVTalk and is hosted by @Levementum.

Tweet you there!